NetSpeek Support
Welcome to NetSpeek Support!

NetSpeek is currently in beta. The links below will direct you to where you can report issues or feature requests.

For any question, please reach out Support team

Powered by Jira Service Management
{"xsrfToken":"7ee7482135bd0e6397f005b6d510f99504195537_lout","branding":{"id":"1","key":"support","name":"NetSpeek Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#14004d","headerLinkHoverBGColor":"#14004d","headerBadgeColor":"#14004d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b5bf2bc4-a902-4445-9d3c-054f07a51b60/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzg4Mzg5MC1jMmI4LTQ1ZDQtYjYwNC0wOGMxZDI5Y2Y2NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1YmYyYmM0LWE5MDItNDQ0NS05ZDNjLTA1NGYwN2E1MWI2MCI6WyJyZWFkIl19LCJleHAiOjE3NDk3NTAxMTAsIm5iZiI6MTc0OTc0OTUxMH0.L1ZagIQKDgMGDyPvAD66Yt-fg36YYhZRsvPSqYvZiWA&client=ac883890-c2b8-45d4-b604-08c1d29cf675&mode=fit","logoId":"b5bf2bc4-a902-4445-9d3c-054f07a51b60","isLogoAvailable":true,"helpCenterTitle":"Welcome to the NetSpeek Help Center","sharedPortalName":"NetSpeek Support","translations":{"en-US":{"helpCenterTitle":"Welcome to the NetSpeek Help Center","sharedPortalName":"NetSpeek Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d006d","helpCenterTitleColor":"#fafafa","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e492c013-c9dd-4409-8074-59712e060d38/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzg4Mzg5MC1jMmI4LTQ1ZDQtYjYwNC0wOGMxZDI5Y2Y2NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0OTJjMDEzLWM5ZGQtNDQwOS04MDc0LTU5NzEyZTA2MGQzOCI6WyJyZWFkIl19LCJleHAiOjE3NDk3NTAxMTAsIm5iZiI6MTc0OTc0OTUxMH0.zRdMC9EYYlZr77AXim-0Qhl1TLVPFszbW5zNFo1uO8A&client=ac883890-c2b8-45d4-b604-08c1d29cf675&height=300&mode=fit","bannerMediaApiFileId":"e492c013-c9dd-4409-8074-59712e060d38","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#288186","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"support","projectId":10002,"serviceDeskId":1,"name":"NetSpeek Support","description":"<p>Welcome! You can raise a request for NetSpeek Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"4","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"8","name":"Request for data cleaning","descriptionHtml":"","callToAction":"Request for data cleaning","introHtml":"<p>Need your data cleansed or corrected? Submit a request here.</p>","icon":10528,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1],"key":""},{"id":"7","name":"Security issue","descriptionHtml":"","callToAction":"Security issue","introHtml":"<p>Flag a known security vulnerability with us</p>","icon":10551,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[1],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,4,2,6,7,8,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44df1c2d-76ff-32f1-a5aa-7c186ff0e82b","appLinkName":"","appLinkUrl":"","spaceKey":"NDP","spaceName":"NetSpeek Document Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://knowledge.base.netspeek.ai","https://support.lena.netspeek.ai","https://netspeek.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"Welcome to NetSpeek Support!","userLanguageMessageWiki":"<p>NetSpeek is currently in beta. The links below will direct you to where you can report issues or feature requests.</p>\n<p>For any question, please reach out <a href=\"mailto:support@netspeek.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Support team</a></p>","defaultLanguageHeader":"Welcome to NetSpeek Support!","defaultLanguageMessage":"NetSpeek is currently in beta. The links below will direct you to where you can report issues or feature requests.\n\nFor any question, please reach out [Support team|mailto:support@netspeek.com]","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzg4Mzg5MC1jMmI4LTQ1ZDQtYjYwNC0wOGMxZDI5Y2Y2NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk3NTA3MTAsIm5iZiI6MTc0OTc0OTUxMH0.EjP_jTVp4qD0__lGloHpShHHxt8Av6P7jDBuhAXYWdk","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"ac883890-c2b8-45d4-b604-08c1d29cf675","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":2,"projectId":10002,"form":{"name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","intro":"<p>Have a question? Submit it here.</p>","instructions":"","icon":10549,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":0,"date":"2025-06-12T13:31:50-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44df1c2d-76ff-32f1-a5aa-7c186ff0e82b","appLinkName":"","appLinkUrl":"","spaceKey":"NDP","spaceName":"NetSpeek Document Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://knowledge.base.netspeek.ai","https://support.lena.netspeek.ai","https://netspeek.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzg4Mzg5MC1jMmI4LTQ1ZDQtYjYwNC0wOGMxZDI5Y2Y2NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk3NTA3MTAsIm5iZiI6MTc0OTc0OTUxMH0.EjP_jTVp4qD0__lGloHpShHHxt8Av6P7jDBuhAXYWdk","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"ac883890-c2b8-45d4-b604-08c1d29cf675","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=netspeek","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7ee7482135bd0e6397f005b6d510f99504195537_lout","baseUrl":"https://support.lena.netspeek.ai/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://netspeek.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ac883890-c2b8-45d4-b604-08c1d29cf675","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"218cc33cf9314e599ac1e480c4020158","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}