Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
NetSpeek Support
  1. NetSpeek Support
  2. NetSpeek Support

Report a bug

Required fields are marked with an asterisk*

Summarize the bug briefly.

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"9becd2a27288dba6d7648b34835282a12f3f9ba2_lout","branding":{"id":"1","key":"support","name":"NetSpeek Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#14004d","headerLinkHoverBGColor":"#14004d","headerBadgeColor":"#14004d"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b5bf2bc4-a902-4445-9d3c-054f07a51b60/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzg4Mzg5MC1jMmI4LTQ1ZDQtYjYwNC0wOGMxZDI5Y2Y2NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1YmYyYmM0LWE5MDItNDQ0NS05ZDNjLTA1NGYwN2E1MWI2MCI6WyJyZWFkIl19LCJleHAiOjE3NjYyMTEzOTIsIm5iZiI6MTc2NjIxMDc5Mn0.8CmvCm3Vt__eaOOf5YI0rwq6qxJxo1brXVMdGLKCaQQ&client=ac883890-c2b8-45d4-b604-08c1d29cf675&mode=fit","logoId":"b5bf2bc4-a902-4445-9d3c-054f07a51b60","isLogoAvailable":true,"helpCenterTitle":"Welcome to the NetSpeek Help Center","sharedPortalName":"NetSpeek Support","translations":{"en-US":{"helpCenterTitle":"Welcome to the NetSpeek Help Center","sharedPortalName":"NetSpeek Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1d006d","helpCenterTitleColor":"#fafafa","bannerMediaApiUrl":"https://api.media.atlassian.com/file/e492c013-c9dd-4409-8074-59712e060d38/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzg4Mzg5MC1jMmI4LTQ1ZDQtYjYwNC0wOGMxZDI5Y2Y2NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU0OTJjMDEzLWM5ZGQtNDQwOS04MDc0LTU5NzEyZTA2MGQzOCI6WyJyZWFkIl19LCJleHAiOjE3NjYyMTEzOTIsIm5iZiI6MTc2NjIxMDc5Mn0.iT527fY7ro4rcKktgLSVFg15DyWGsUYtgHqssExVmzQ&client=ac883890-c2b8-45d4-b604-08c1d29cf675&height=300&mode=fit","bannerMediaApiFileId":"e492c013-c9dd-4409-8074-59712e060d38","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#ffffff","topBarTextColor":"#288186","hasTopBarBeenSplit":true},"portal":{"id":"1","key":"support","projectId":10002,"serviceDeskId":1,"name":"NetSpeek Support","description":"<p>Welcome! You can raise a request for NetSpeek Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Ask a question","descriptionHtml":"","callToAction":"Ask a question","introHtml":"<p>Have a question? Submit it here.</p>","icon":10549,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"4","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"8","name":"Request for data cleaning","descriptionHtml":"","callToAction":"Request for data cleaning","introHtml":"<p>Need your data cleansed or corrected? Submit a request here.</p>","icon":10528,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[1],"key":""},{"id":"7","name":"Security issue","descriptionHtml":"","callToAction":"Security issue","introHtml":"<p>Flag a known security vulnerability with us</p>","icon":10551,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10551","groups":[1],"key":""},{"id":"1","name":"Submit a request or incident","descriptionHtml":"","callToAction":"Submit a request or incident","introHtml":"<p>Submit a request or report a problem.</p>","icon":10540,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10540","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[1,4,2,6,7,8,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44df1c2d-76ff-32f1-a5aa-7c186ff0e82b","appLinkName":"","appLinkUrl":"","spaceKey":"NDP","spaceName":"NetSpeek Document Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://knowledge.base.netspeek.ai","https://support.lena.netspeek.ai","https://netspeek.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzg4Mzg5MC1jMmI4LTQ1ZDQtYjYwNC0wOGMxZDI5Y2Y2NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYyMTE5OTIsIm5iZiI6MTc2NjIxMDc5MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.AWUm3zJJ4tZbe3552ozX8w0O_ckNz441jEsuNC0KvP8","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"ac883890-c2b8-45d4-b604-08c1d29cf675","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":5,"projectId":10002,"issueType":{"id":"10009","name":"Ask a question"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://support.lena.netspeek.ai/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/5","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/5","calendarParams":{"firstDay":0,"date":"2025-12-20T01:06:32-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"44df1c2d-76ff-32f1-a5aa-7c186ff0e82b","appLinkName":"","appLinkUrl":"","spaceKey":"NDP","spaceName":"NetSpeek Document Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://knowledge.base.netspeek.ai","https://support.lena.netspeek.ai","https://netspeek.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhYzg4Mzg5MC1jMmI4LTQ1ZDQtYjYwNC0wOGMxZDI5Y2Y2NzUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjYyMTE5OTIsIm5iZiI6MTc2NjIxMDc5MiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.AWUm3zJJ4tZbe3552ozX8w0O_ckNz441jEsuNC0KvP8","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"ac883890-c2b8-45d4-b604-08c1d29cf675","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/1?xdm_e=https%3A%2F%2Fsupport.lena.netspeek.ai&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI3Nzg5MmNkNDY1YmM5MzQ3NmVjMGZiMWIzNDgxMjUwNTk5YTdjNzY3YTViNjlmN2RmYWJiM2I3MWY5NzZlNWIzIiwiaXNzIjoiY2RhOTdkNjctNDdjNC0zYjBjLWE3Y2YtMzc5YWJmMGU0ODdiIiwiY29udGV4dCI6e30sImV4cCI6MTc2NjIxMTY5MiwiaWF0IjoxNzY2MjEwNzkyfQ.0uMS0OsdUWQuTF8LdcHZb9yMTy8BOf8iuSmNOOV_c4Q\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImNkYTk3ZDY3LTQ3YzQtM2IwYy1hN2NmLTM3OWFiZjBlNDg3YiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL25ldHNwZWVrLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3N1cHBvcnQubGVuYS5uZXRzcGVlay5haSJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiU1VQUE9SVCIsImlkIjoiMTAwMDIifX19LCJleHAiOjE3NjYyMTE2OTIsImlhdCI6MTc2NjIxMDc5Mn0.fVeWe9RlRPpszh32SPrRNGVKcqImC6s6pZpzzKCAk9E\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://netspeek.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://support.lena.netspeek.ai\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SUPPORT\\\",\\\"id\\\":\\\"10002\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SUPPORT\\\",\\\"project.id\\\":\\\"10002\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"5\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://support.lena.netspeek.ai\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=netspeek","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9becd2a27288dba6d7648b34835282a12f3f9ba2_lout","baseUrl":"https://support.lena.netspeek.ai/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://netspeek.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"ac883890-c2b8-45d4-b604-08c1d29cf675","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"fc6d3f9359af44bbbff2830b8970122c","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://netspeek.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}